Terms of Service

1. Agreement to These Terms

1.1 These Terms of Service (these "Terms") constitute a binding agreement between you and Bitaura Technologies, Surat, Gujarat, India("Voluble", "we", "us" or "our"), governing your access to and use of the Voluble mobile application, this website, and related features (collectively, the "Services"). Our registered address is set out in Section 18.

1.2 By creating an account or otherwise accessing or using the Services, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1.3 Our Privacy Policy is incorporated into these Terms by reference and describes our processing of Personal Data, including without limitation voice data.

2. Eligibility

2.1 You must be at least 13 years of age to use the Services. By using the Services, you represent and warrant that you meet this requirement.

2.2 Users between 13 and 18 years of age, or below the age of majority in their jurisdiction, may use the Services only with the involvement of a parent or legal guardian, only where permitted by the law of their country, and subject to that parent or guardian agreeing to these Terms on their behalf.

2.3 Where applicable law prescribes a higher minimum age for services of this kind, that age applies in place of the age stated in Section 2.1.

3. User Accounts

3.1 The Services may be used on a guest basis prior to registration. Certain features require a registered account (a "User Account").

3.2 You agree to provide accurate and complete information in connection with your User Account and to keep that information current.

3.3 Your User Account is personal to you and may not be shared, transferred or sold. You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your User Account, and you agree to notify us promptly of any unauthorised use.

3.4 You may close your User Account at any time, as described in our Privacy Policy.

4. Nature of the Services

4.1 The Services provide language-speaking practice with an artificial intelligence conversation partner, together with feedback generated following a practice session. The Services are a practice and self-improvement tool.

4.2 You acknowledge and agree that the Services do not constitute, and are not offered as, teaching, tutoring, examination, certification or assessment, and do not constitute medical, psychological, legal, financial or other professional advice.

4.3 You further acknowledge and agree that you will not rely on the Services for any consequential purpose, including without limitation graded examination preparation, immigration or visa requirements, professional certification, translation, or medical, legal or financial matters. The Services are not indicative of performance in any assessment, and completion of practice scenarios confers no qualification of any kind.

5. AI-Generated Output

5.1 Conversations, hints, scores and feedback made available through the Services ("Output") are generated by third-party artificial intelligence models.

5.2 You acknowledge and agree that:

• Output may be inaccurate, and may state incorrect facts, identify correct language as incorrect, or fail to identify actual errors.
• The artificial intelligence models are not persons, hold no professional qualification, and owe you no duty of care.
• Output is non-deterministic. Identical input may produce differing Output, and we may change or replace the underlying models at any time without notice.
• Output may be objectionable, inappropriate or otherwise unsuited to your purpose. We take measures intended to prevent this but do not warrant that it will not occur.

5.3 You are responsible for evaluating the accuracy of any Output as appropriate to your use of it. Output does not represent the views of Voluble or Bitaura Technologies. Please report harmful Output to us at legal@bitauratechnologies.com.

6. User Content

6.1 Your speech, conversations, user-created practice scenarios and other material submitted to the Services by you ("User Content") is and remains yours.

6.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and process User Content solely to the extent necessary to operate the Services for you, including transcription, generation of Output, and retention of your progress, in each case as described in our Privacy Policy. This licence terminates when the relevant User Content is deleted.

6.3 We claim no ownership of User Content, do not use User Content for advertising, and do not use User Content to train our own models.

6.4 You represent and warrant that you have all rights necessary to submit your User Content and that it does not contravene applicable law or these Terms.

7. Our Intellectual Property

7.1 The Services, including without limitation the Voluble name, mascot, software, and the practice scenarios and content we provide, together with all intellectual property rights in them, are and remain the property of Bitaura Technologies.

7.2 Subject to your compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Services for your own practice. You may not copy, modify, distribute, sell or create derivative works of our content without our prior written permission.

8. Acceptable Use Restrictions

8.1 You shall not, and shall not permit any third party to:

• Use the Services for any unlawful purpose, or to harm, harass or infringe the rights of any person.
• Attempt to elicit Output that is unlawful, abusive, hateful, or that constitutes sexual content involving minors.
• Attempt to extract our prompts or models, reverse-engineer, decompile or disassemble the Services, or use the Services to develop a competing product or to train any machine learning model.
• Use bots, scrapers or other automated means against the Services, or circumvent any usage limit or technical restriction.
• Interfere with the operation of the Services or attempt to gain unauthorised access to them or to any related system.
• Resell, sublicense, redistribute or otherwise commercially exploit access to the Services.

8.2 We may suspend or terminate your User Account without notice in the event of any breach of this Section 8.

9. Subscription Plans

9.1 The Services are made available free of charge for the first week, limited to one conversation per day and requiring no payment method. Thereafter, a paid subscription plan is required in order to continue conversations. Progress, history and saved corrections remain accessible in either case.

9.2 A paid plan removes the daily limit and enables additional features. We may vary the contents of any plan, and will provide notice before any change that materially diminishes a paid plan.

9.3 A paid plan constitutes a subscription and not a purchase. Paid features are available for the duration of an active subscription and cease to be available upon its expiry, without affecting retention of your User Account data.

9.4 The free tier does not currently carry advertising. Should advertising be introduced, notice will be provided in advance as described in our Privacy Policy. Advertising will not be displayed to paid subscribers.

10. Payments, Billing and Cancellation

10.1 Paid plans are sold through Google Play or the Apple App Store, and the terms of the applicable store govern the transaction. We do not receive or store payment card details.

10.2 Subscriptions renew automatically for successive periods equal in length to the initial subscription term until cancelled. Your account is charged within the twenty-four (24) hours preceding the end of each period.

10.3 To cancel, you must do so through your app store account settings at least twenty-four (24) hours before the end of the then-current period. Cancellation prevents the next charge and does not affect access for the remainder of the current period.

10.4 Except as required by applicable law, or as provided in Section 12.2, you will not be entitled to any refund or credit in respect of a paid subscription period, unused time, a period you did not cancel, or non-use of the Services.

10.5 We are not able to issue refunds directly, as payment is taken by the applicable app store and not by us. Refund requests must be directed to Google Play or the Apple App Store, whose determination is governed by their own policies and may be made irrespective of these Terms.

10.6 Prices may change. Notice will be given, and any revised price will take effect no earlier than your next renewal.

10.7 Certain jurisdictions confer refund or cancellation rights that cannot be excluded by contract, including without limitation statutory cooling-off periods. Where you hold such a right, it is unaffected by these Terms and Section 10.4 does not apply to you. Please contact legal@bitauratechnologies.com and we will assist you in pursuing the claim with the applicable app store.

11. Availability and Modification

11.1 We will use commercially reasonable efforts to maintain availability of the Services but do not warrant that they will be available, uninterrupted or error-free. The Services depend on third-party services outside our control.

11.2 We may modify, suspend or discontinue any feature of the Services at any time. We will provide reasonable notice in the event that paid plans are discontinued entirely.

12. Suspension and Termination

12.1 You may cease using the Services and delete your User Account at any time. We may suspend or terminate your User Account in the event of a breach of these Terms, use of the Services in a manner harmful to Voluble or its users, or discontinuation of the Services.

12.2 Where we terminate your User Account without cause while paid time remains, we will arrange a pro-rata refund through the applicable app store where it is possible for us to do so.

12.3 Sections 6, 7 and 13 to 16 survive any termination of these Terms.

13. Disclaimer of Warranties

The services and all output are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Bitaura Technologies disclaims all warranties of any kind, whether express, implied or statutory, including without limitation the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Without limiting the generality of the foregoing, we do not warrant that the services or any output will be accurate, reliable, complete, uninterrupted or secure, that defects will be corrected, or that use of the services will produce any particular result or any degree of improvement in your language ability.

13.1 Nothing in this Section 13 excludes any warranty or condition that cannot lawfully be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Bitaura Technologies will not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profits, revenue, opportunity, goodwill or data, arising out of or in connection with your use of or inability to use the services, whether based in contract, tort, negligence, strict liability or otherwise, and whether or not we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our aggregate liability in respect of all claims relating to the services will not exceed the greater of (a) the total amount paid by you to us in the three (3) months immediately preceding the event giving rise to the claim, and (b) one thousand Indian Rupees (₹1,000).

14.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud. Certain jurisdictions do not permit the exclusion or limitation of certain damages, and where that is the case the exclusions and limitations in this Section 14 apply to you only to the extent permitted.

15. Indemnification

15.1 You agree to indemnify and hold harmless Bitaura Technologies against any claims, losses, liabilities and expenses arising out of your misuse of the Services, your User Content, or your breach of these Terms.

15.2 This Section 15 does not extend to matters caused by us and does not affect any consumer right that cannot lawfully be waived.

16. Governing Law and Jurisdiction

16.1 These Terms are governed by the laws of India, without regard to conflict of laws principles. The courts of Surat, Gujarat, India will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

16.2 If you are a consumer, you retain any mandatory rights available to you under the law of your country of residence, including any right to bring proceedings in that country.

17. Changes to These Terms

17.1 We may amend these Terms from time to time. Where an amendment is material, the date set out above will be updated and notice will be provided in the application or by email before the amendment takes effect. Continued use of the Services thereafter constitutes acceptance of the amended Terms.

18. General Provisions and Contact

18.1 These Terms, together with the Privacy Policy, constitute the entire agreement between you and us in respect of the Services. If any provision is held unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets.

Bitaura Technologies
1005, White Orchid, Subhash Chandra Bose Marg, Guru Ram Pavan Bhumi, Adajan Gam, Adajan, Surat, Gujarat 395009, India
legal@bitauratechnologies.com